The Care You’ve Been Waiting For

And The Answers You Need

Call Us At 469-398-3398

The Viverae Care Center is located at 10670 N. Central Expwy, Suite 110, Dallas, Texas

Frequently Asked Questions

Where are you located?

Viverae Care Center
10670 N. Central Expwy., Suite 110, Dallas, TX 75231

The Viverae Care Center is located in the Viverae building.
See Map here.

What are you hours of operation?

Viverae Care Center business hours are 8:00 a.m. – 4:00 p.m. Monday through Friday.

We believe strongly in the advantages of communication technology. Phone calls to the main number (469.398.3398) and emails sent to will be answered during business hours only (8:00 a.m. to 4:00 p.m. Monday through Friday).

*Please note that there will be a charge for afterhour’s phone calls and any electronic correspondence with Dr. Lyles.

What Do I Need To Know and Fill Out If I Am A New Patient?

Please view important patient information here.

There are forms that need to be filled in and brought with you to your appointment.
Patient Forms can be found here.

What are your payment options?

Payment is expected at the time of service and can be made by cash, check, debit/credit card (American Express, Visa or Mastercard) and most Flexible Spending Account Cards.

Can I have my prescription refilled?

To refill your prescription, please call your pharmacy and ask to have a refill request form faxed to the Care Center at 469.916.1824. Please anticipate the need for refills several days in advance so you will not risk running out of your prescription medications. For some medications that require regular laboratory or other monitoring, it may be necessary to have a lab test or office visit prior to additional refills. Many controlled medications cannot be refilled by phone and may require a written prescription to refill.

Can I have a copy of my Medical Records?

If you need to have medical records copied (for example, before seeing a specialist), please make your request as far in advance as possible so the records will be ready in time. If you are requesting imaging, it will be necessary to obtain the actual film or CD from the imaging center where they were performed. Most specialists now want both the radiologist’s written report as well as a CD of the actual films or scan.

What hotels are near the Viverae Care Center?

If you are coming from outside the Dallas-Fort Worth area for your medical exam, you may need to stay in a nearby hotel. We have compiled a list of the closest hotels to the Viverae Care Center, as well as a transportation company in the area.

See Hotels here.

What transportation company can I hire?

If you are in need of transportation to the Viverae Care Center, please click here for information.

How Do I Cancel An Appointment?

If you must cancel your appointment, please do so at least 24 hours in advance
by calling the office at 469-398-3398. A fee may be charged for late cancellations.

What Is Your Privacy Policy?

You may view our Privacy Practices here (opens pdf in new window).

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Viverae Care Center

10670 N. Central Expwy., Suite 110, Dallas, TX 75231

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